In this installment of Stories from the Couch, 我们的员工分享他们为客户提供的无与伦比的客户体验.
We take creating unmatched experiences seriously. In fact, 我们甚至建立了一个门户网站，让咨询师和员工分享他们创造了别人无法比拟的经历的故事.
他们的故事展示了客户如何受益于我们经验丰富、融合的全球团队, our flexibility, and our focus on your needs, industry, and desired outcomes. 我们知道我们的客户希望我们付出额外的努力，投入所需的工作，以便在预算内按时完成每一项工作——但下面收集的故事, 你每天都会遇到一些致力于提供无与伦比体验的人.
SHORT STORIES ABOUT DELIVERING UNMATCHED EXPERIENCES
Increasing Data Availability with Innovative Solutions
我们的客户遇到了性能和容量问题 Power BI report developed by another consulting firm. 客户之前曾试图与另一家公司合作解决这些问题, but the consultant did not have the technical expertise. The problem continued to get worse, and to keep the report functional, 他们必须不断减少最终用户获得数据的时间. 客户端努力满足终端用户的请求，延长他们可以访问数据的时间.
Centric India’s Abhinav Singh意识到，我们可以毫不费力地将Power BI数据集快速转换为Analysis Services多维数据集. 一系列快速测试和数据验证证明，这种方法可以解决性能问题，并使数据可用时间大大延长.
We quickly moved the new solution into production, resolving the performance issues and doubling data availability. 在客户首席技术官的积极参与下，我们完成了这项工作, 给她提供了一个中心员工无与伦比的经历的绝佳例子.
— Submitted by Darren Touseull, Architect, Indianapolis
Tailoring Work to Meet Clients’ Budgets
Nicole Demetro和Phil Swettenham刚刚完成了第一阶段的 Enterprise Change Management project, and the client asked us to propose continued support. 我们为第2阶段交付了一种方法和工作说明(SOW)，以满足其目标和目的.
When our client expressed budget concerns, Phil和Nicole与客户一起工作，以保持势头，制作一个快速的反应，并修改范围，以适应客户的预算限制. Coupled with a thoughtful, well-prepared presentation, 他们成功地获得了继续进行第二阶段的批准，并从那时起继续我们与这个客户的工作.
正如我们所做的那样——及时地考虑到他们的预算需求和项目目标——给我们的客户留下了深刻的印象，并帮助我们巩固了中心公司易于合作的声誉, attentive to their needs and a good partner.
— Submitted by Brad Nellis, Market Development Executive, Cleveland
Flexing to Manage Mother Nature
Early on the morning of October 29, 2020, Tropical Storm Zeta hit Atlanta, Georgia, where Matt Hawkins and his family reside. Matt reached out around 7:30 a.m. to let our team, who was leading a St. 路易的委托人，我知道他没电了可能好几天都没电了.
However, 马特拒绝错过任何一个节拍，继续他已经排满的日程, “business as usual,” even working from his car for power. 我们客户的一位商业领袖甚至在我们第一次见面时就试图给Matt放行，并承认他在a++方面的努力. Then, 在处理了冰柜泄漏的紧急事件之后天知道还有什么其他事情, he still showed up and facilitated a second, very effective client project meeting that afternoon.
甚至不让一场热带风暴影响客户的工作——我认为这绝对是无与伦比的体验! 我很高兴地告诉大家，马特和他的家人在风暴中都很安全.
— Submitted by Tammy Graham, Senior Consultant, St. Louis
Staying Diligent
当我们的客户的关键批处理作业失败而没有警报通知时, system inputs stopped processing overnight, 停止对业务和客户至关重要的事务. Centric India的Manish Rai在美国的工作日开始前就积极地调查了这个问题.S.，他对中心中心和客户团队提出了关于优先级1问题的警告. 他们在清晨迅速创建了一个分辨率室，并手动重新启动了这项工作. Rai将客户从一场危机中拯救了出来，如果没有人注意到，这场危机将成为一个大问题.
In response, our client wrote to Rai: “This is such a critical job, 我知道这很容易被忽略，因为我们最近收到了大量警报. This saved the day. Your diligence is very much appreciated!”
— Submitted by Leigh Helsel, Key Account Manager, Columbus
Delivering the Truth, Even When It’s Not Pretty
Our client asked Carrie Butler to do a “quick” assessment of a Microsoft Dynamics implementation. 刚一开始，她就意识到环境极其具有挑战性和复杂性. Working over the weekend and putting in extra hours, Carrie继续努力，花了大量额外的精力来总结和回顾她和客户的发现.
尽管这些发现捕获了许多关于Dynamics实现状态的困难消息, Carrie’s summary was thoughtful and well-prepared. 她的专业方法和分享她以前经历故事的能力，让她以这样一种方式传递消息，我们的客户在整个会议中都在认真地听.
而我们的委托人可能不想听凯莉说的一切, he walked away with an understanding of what needed to be done. Carrie的交付也向客户展示了她的专业知识, professional background and our client’s interest in mind.
— Submitted by Debbi Young, Senior Manager, Cincinnati